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Resume

Experience

May 2017 - Feb 2021

Senior Collections Officer

National Collection Services

Australia

  • Perform skip tracing to locate delinquent debtors

  • Outbound/Inbound collection calls to debtors

  • Work with an existing client base, collecting overdue accounts

  • Contacting clients to advise status of debt recovery and legal proceedings

  • Some general administration 

Oct 2020 - Nov 2020

SEO Specialist

Filipino Virtual Assistance (FVA) 

Philippines

  • Manage backend approval on Wordpress.

  • Perform basic on-page and off-page optimization

  • Optimize website with proper researched keywords

  • Update website pages with basic SEO recommended analysis

  • Create website analysis and compare with competitor

January 2019 

Virtual Assistant

Freedom Geek

United Kingdom

  • Post on social media platforms and engage with the audience.

  • Perform basic thumbnail/image editing.

  • Create and schedule live videos.

  • Email and calendar management

  • Post, edit and schedule blogs.

  • Monitor progress or enrollments of students in the course.

  • Organize contacts, edit and schedule email campaigns.

Oct 2018 - March 2019

Gaming Forum Moderator

Identity V - NetEase Inc.

China

  • Post new threads and promote interaction in the community.

  • Help players with their queries 

  • Keep track of any issues or bugs to be able to report to the developers.

  • Moderate threads to keep a non-toxic communication between members.

  • Contribute to the team by coming up with ideas for game events and suggest improvements on the game.

July 2017

Game Tester (Project)

GBTN by Keywords Studios

United States

  • Test games before they are released and spot any bugs that are present within the software.

  • Suggest improvements to the gameplay and communicate effectively with moderators to track every feedback.

  • Write proper feedback to easily re-produce bugs/errors in the game.

  • Maintain confidentiality of games tested.

Feb 2017 - May 2017

Executive Assistant

Virtudesk Inc. 

United States

  • Contact potential customers by phone to explain products, services and purchase information about properties for sale

  • Responsible for maintaining a record of contacts, accounts, and orders, in addition to the task of passing information about successful communications onto the appropriate sales representatives.

  • Follow-up correspondence with customers through phone call or e-mail.

  • Prospecting clients through cold-calling and e-mail blasts.

December 2016

Freelancer

Onlinejobs.ph

  • Provide support with data entry - pdf to spreadsheet convertion or pdf to word data entry jobs.

  • Submitted a few projects involving simple data entry

  • Perform basic Japanese translation for system use.

September 2015

Online English Tutor

Bibo Global (Engoo)

  • Teach kids how to speak english fluently by engaging them in reading and comprehension activities.

  • Create daily reports of each class managed and submit to management for review.

  • Assess skill of students and choose type of approach/learning methodologies to use.

Aug 2015 - Feb 2017

Customer Service Consultant

Telstra (Convergys)

Australia

  • Provide end to end customer service to customers mainly catering queries regarding billing, credit management, business and technical support..

  • Take full ownership to resolve queries and deliver it right the first time.

  • Proactively identify and raise areas for process/policy improvement.

  • Work as part of a larger team to create a continuous improvement culture.

  • Integrate key learning into operations to help support customer advocacy.

Apr 2013 - Aug 2015

Process Trainer

Westpac (IBM)

Australia

  • Conduct training for new hires and employees.

  • Ability to identify the training needs of individuals in class.

  • Create materials for training courses prior to class

  • Interact with vendor management and attend related training conferences or meeting.

  • Send daily reports to stakeholders and clients

Aug 2012 - Apr 2013

Collections Officer

Westpac (IBM)

Australia

  • Contact debtors via telephone, sms, email and letters in attempt to determine reason for overdue, check repossession of collateral and credit contract with customer.

  • Overcome objections and suggest payment solutions or arrangements.

  • Negotiate settlements and payment arrangements

Professional skillset

Tech Savvy

Communication

Teamwork & Collaboration

Leadership

Languages

English (Fluent)

Japanese (Basic/Conversational)

Filipino (Fluent)

Systems that I have experience using:

  • Microsoft Office

  • Detective Desk

  • Debtcol

  • TICA

  • ASIC/ABN Search

  • Social Media

    • Facebook, Instagram, Youtube, Linkedin​, Twitter

  • Google Mail, Docs, Sheets,

              Slides, Drive, Calendar

  • Google my Business

  • Familiar with banking debt Collection CRMs

  • Skype and familiar with voip systems

  • Discord

  • Familiar with game forum system

  • Canva

  • Asana

  • Streamyard

  • Squarespace

  • Trello

  • Monday.com

  • Wordpress

  • Thinkific

  • Mailchimp

  • Activecampaign

  • Calendly

  • Loom

  • Autoclipping.com

  • Rev.com

  • Bonjoro

  • Doodle

  • Surveymonkey

  • Textmagic

  • Wix

  • Zillow

  • Boomtown

  • Vulcan 7 

  • Top Producer

  • Realtor.com

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